Here is a snippet from an ongoing issue with smileys from Diana of knitchicks...
Here's my note to Smiley's:
I received an order today, AA43673. The
Berella Polar yarn is the wrong color. I ordered Wine/Spruce/Brown. The
yarn enclosed is Wine/Mist/Ombre. I had started a swatch and noticed it
is not what I had in mind then I checked the yarn label. How shall I
return it for an exchange?
Thank you,
Here's my note back:
The color you received is the same color that you ordered. Berella calls
it " Wine Mist Ombre". As stated on our website under "return policy",
all sales are final.
Trudy
Here's my reply to that:
No it is not what I ordered. The yarn has a totally different name. On your website it reads Wine/Spruce/Brown that is NOT what I received. It has NO brown in it! How can Wine/Mist/Ombre be the same as Wine/Spruce/Brown?
A no return policy is fine when it's my mistake but not when it is the companies. I was sent the wrong yarn. You'll get no furthure business from me or several others I share this with."
The latest update is that Smiley's has changed their website so the yarn now reads Wine/Mist/Ombre, but is doing absolutely nothing to satisfy Diana.. they haven't even apologized! I understand they have a no return policy, but they should allow her to swap this yarn since it was misrepresented! She has been forced to sell the yarn in an
Ebay AuctionI have never purchased from Smileys & now I never will. Please spread the word that this is not a good company to deal with. They obviously do not understand the meaning of customer service & are unwilling to acknowledge their own mistakes!